1. Refund and Exchange Window:
- Timeframe: You have 7 days from the date you receive your item to request a refund or exchange.
- Eligibility: Refunds or exchanges are only available for items that are damaged upon arrival.

2. How to Request a Refund or Exchange:
- Contact Method: Please contact us via WhatsApp at +971557721003 within 7 days of receiving your item to initiate a refund or exchange.